Because our products are handcrafted, made fresh to order, and often include perishable items, all sales are final.

Perishable Items

Chocolate-covered strawberries, fresh treats, and food items cannot be returned or refunded once delivered or picked up due to food safety regulations.

Custom & Made-to-Order Items

Custom gift baskets, balloon arrangements, and personalized items are non-returnable and non-refundable once an order has been prepared.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photos of the issue. We will gladly review the situation and may offer:

• A replacement

• A partial refund

• Store credit

Resolutions are handled on a case-by-case basis.

Delivery Issues

We are not responsible for delivery issues caused by:

• Incorrect or incomplete delivery addresses

• Recipient unavailability

• Delays due to weather or circumstances beyond our control

Order Cancellations

Orders may be canceled within 12 hours of placement, provided preparation has not begun. Once production starts, cancellations are not permitted.

Refunds are processed according to our policy and depend on fulfillment timing. Custom and perishable arrangements may have limited refund eligibility.

Custom Balloon Backdrop Deposit Policy

Custom balloon backdrop deposits are non-refundable. The deposit is used to reserve your event date, planning time, preparation, and materials needed for your custom setup.

The $100 deposit is not the full package price. Balloon backdrop packages are charged per event day/setup, not by the hour. Final pricing is based on the setup size, theme, balloon design, location, delivery distance, add-ons, and whether pickup or tear-down is needed.

Your booking is not fully confirmed until Nani’s Balloons & Keepsakes reviews your event details, confirms availability, and provides the final balance.

Remaining balances must be paid before setup unless otherwise agreed upon. If the remaining balance is not paid by the agreed deadline, the setup may be canceled and the deposit will not be refunded.

You keep the balloons after your event. Backdrops, stands, signs, and rental display pieces remain the property of Nani’s Balloons & Keepsakes and must be picked up or returned as arranged.

Rental items must not be moved, removed, damaged, or used in a way that may cause damage. Any missing, damaged, or unreturned rental items may result in additional charges.

Outdoor setups are subject to weather conditions. Heat, wind, rain, direct sunlight, grass, dirt, and rough surfaces may affect balloons and backdrops. If weather conditions are unsafe or unsuitable, an indoor backup location may be required.

Customer is responsible for making sure the venue allows balloon decor, backdrops, stands, signage, and enough setup time before the event begins.

Because each balloon backdrop setup is custom-made for the event, cancellations, date changes, theme changes, location changes, or setup changes must be approved in advance and may affect final pricing.